01
Patients message at 9 PM. The clinic replies at 9 AM.
By then they've booked with the clinic that answered first.
Clinics & Healthcare
Stop losing patients to an unanswered WhatsApp.
Patients message after hours, ask the same questions, and wait for a reply that comes the next morning. Reply.la answers in seconds, records the appointment in your sheet, and hands it to your staff to confirm. Day or night.
Start free, no card needed.
Sound familiar?
Patients want to book. Your WhatsApp makes them wait.
The problem starts the moment a patient messages your clinic number.
02
The front desk answers the same five questions all day.
Price, hours, location, panel, parking. On the phone, on WhatsApp, at the counter.
03
Bookings live in chats, sticky notes and the appointment book.
A slot gets double-booked, or a patient shows up and nobody wrote them down.
04
No-shows leave empty chairs.
Nobody had time to send reminders, and past patients never hear it's time for a check-up.
Watch it work
One chat, from "ada slot tak?" to a booked appointment
On the left, what your patient sees. On the right, everything Reply.la does behind the scenes.
How Reply.la fixes it
One problem at a time, on the WhatsApp number your patients already have
Problem Patients wait until morning for a simple answer
Every enquiry answered in seconds, even after the clinic closes
Give Reply.la your treatments, prices, opening hours, location and panel list once. It answers the questions your front desk answers all day, 24/7, in Malay or English, and leaves the medical questions to your dentist.
- Prices, hours, parking and panel companies answered from your own list
- Understands the voice notes and photos patients send
- Every reply is checked against your data before it's sent
- Click-to-WhatsApp ad enquiries get a reply to their very first message
Problem Booking details arrive in pieces and get typed in by hand
Booking details collected in the chat and written to your sheet
While it chats, Reply.la asks what your front desk would ask: full name, the day and time that suits, and a short note on why they're coming. It checks your appointment sheet for a free slot, adds the booking as a new row, and remembers the details for the next visit.
- Name, preferred time and reason for the visit, asked in the chat, not a form
- Free slots checked in your own Google Sheet before one is offered
- Each booking added as a new row, nothing to retype
- Details saved to the patient's contact, so a returning patient isn't asked twice
Problem Nobody is sure which bookings still need a confirmation call
Open the board and you know who to confirm
Every patient who messages lands on your CRM board. When the AI records a booking, the card moves to To Confirm by itself. Your front desk starts the morning there, confirms each slot, and moves the card on to Booked.
- Cards move on their own as the AI labels patients
- "Needs reply" shows who is still waiting
- The whole clinic sees the same board, live
Problem Patients ask a bot things only a dentist should answer
Pain, urgent cases and confirmations go straight to your staff
The AI sticks to prices, hours and bookings. The moment a patient describes pain, asks what treatment they need, or wants a real person, Reply.la pauses and alerts your staff with a summary. Booking requests are passed the same way, so a person confirms every slot.
- Alerts on WhatsApp or Telegram, with name, treatment and the slot they asked for
- Urgent messages sent to the right person, by intent or in turns
- The AI steps back while your staff talk to the patient
- Everyone sees every chat in one shared inbox
Problem Patients book, then forget. Others ask, then go quiet.
Reminders before the visit, follow-ups when they go quiet
Pick tomorrow's patients by label and send them a reminder through the official WhatsApp API, in one go. When a patient asks about a treatment and stops replying, Reply.la follows up on its own with a message that fits their chat.
- Reminder templates sent to everyone labelled for tomorrow's slots
- Follow-ups written from that patient's own conversation
- You choose when: hours or days after they go quiet, with approval if you prefer
Problem Past patients never come back for their check-up
Check-up reminders reach past patients, in one go
Label past patients by treatment and the month of their last visit. When it's time for a 6-month check-up, message exactly those people through the official WhatsApp API, and the AI takes bookings from the ones who reply.
- Pick patients by label, like "Scaling · March"
- Promos for whitening or braces to the patients who asked, too
- The AI answers every reply that comes back and records the booking
Built for clinics
Why Choose Reply.la
The AI gets the headlines. These are the parts your clinic will lean on every day.
- WhatsApp Coexistence
Keep your clinic number
The number patients already saved stays the same. Keep using the WhatsApp Business app at the front desk while the AI answers on that same number.
- Team Inbox
One inbox for the whole clinic
Front desk, nurses and the dentist work from one inbox. Search a patient's past chats, get alerted to new messages, and see which chats are still inside the 24-hour window.
More Info - Human-like Replies
Feels like your front desk, not a bot
A real "typing…" bubble and a natural pause before replying. Longer answers about treatments and prices arrive in the right order.
- Photo, Video & Voice
Tooth photos and voice notes? Understood.
Patients send a photo of a tooth, a voice note describing the pain, or a PDF from their insurer. The AI understands all of it, keeps it for the dentist, and never guesses a diagnosis.
- Click-to-WhatsApp Ads
Ad enquiries answered instantly
Patients from your click-to-WhatsApp ads, like a braces or whitening promo, get a reply to their very first message, and you see which ad each one came from.
- Usage & Cost
Know your cost per enquiry
Usage broken down by feature and a clear cost per contact, so you can weigh it against what you spend on ads and front-desk hours.
- Alerts
No patient left hanging
Get alerted if your clinic number disconnects (with the reason), tokens run low, or the AI wasn't sure about an answer.
- CRM Kanban
Every patient, enquiry to visit
A board with a column for each stage. Cards move by themselves when the AI labels a patient, so the bookings waiting for a confirmation always sit in one place.
More Info - Integrations & API
Works with your clinic system
Send bookings into your clinic management system with the REST API and webhooks, let the AI call your own system as a tool during the chat, or ask ChatGPT or Claude about your enquiries through MCP.
More Info
Will the AI give medical advice?
No. It answers from what you give it: treatments, prices, hours, panel and booking rules. When a patient describes pain, asks what treatment they need, or says it's urgent, it pauses and hands the chat to your staff. When it isn't sure, it doesn't guess, and you get an alert.
Where do the bookings go?
Into a Google Sheet your clinic owns. The AI reads it to see which slots are taken and adds a new row for each booking. Your staff confirm every slot with the patient before it's final, and patient details stay in your own sheet and your Reply.la account.
Can our front desk still reply themselves?
Yes. The whole clinic works from one inbox, and every message shows whether the AI or a person sent it. When a staff member jumps in, the AI steps back.
Will this replace our front desk?
No. It takes the first reply, the repeat questions and the reminders, so your front desk spends its time with the patients in front of them.
Can we keep our current WhatsApp number?
Yes. With WhatsApp Coexistence, your number stays on the WhatsApp Business app on your phone while Reply.la's AI replies from the same number. Patients keep messaging the number they already have saved, and every chat also shows up in your team inbox.
How long does it take to set up?
Connecting your number takes about 15 minutes, with no coding. Reply.la uses Meta's official WhatsApp Cloud API, so you don't apply for API access yourself. Then you add your treatments, prices, hours and panel list, connect your appointment sheet, and test it in the Playground before it talks to a real customer.
Is patient data safe? Is Reply.la PDPA compliant?
Yes. All data is encrypted in transit and at rest. Conversations are never shared with third parties or used to train outside AI models, and Reply.la complies with Malaysia's Personal Data Protection Act (PDPA). Bookings are written to a Google Sheet your clinic owns.
Your next patient is messaging tonight. Be the one who replies.
Put Reply.la on your clinic's WhatsApp. Start free, no card needed.