Not a canned reminder. A follow-up written for each customer.
When a customer goes quiet, your chatbot reads what was discussed and its own training data before it writes. So Nurul gets asked about the abaya she wanted, and the next customer about their two kaftan sets, not the same "Still interested?" blast.
Not a canned message
Same rule. Different message for each customer.
One follow-up rule, two customers who stopped replying. The AI reads each chat before it writes, so each of them gets a follow-up about what they actually asked, in your chatbot's own tone and language.
Written from the chat
The follow-up picks up where the conversation stopped: the product, the size, the price you already quoted.
In your chatbot's voice
It's the same chatbot, with the same prompt and training data, so the tone and language match every reply before it.
First name only when known
If the customer's name is on file, the AI uses it. If not, it writes around it. It never makes one up.
Preview a follow-up in the Playground. It's the same generator production uses. More Info
What it reads first
Four things the AI reads before it writes a word.
A follow-up is written when it's about to go out, not when you save the rule. Just before sending, the AI reads the recent conversation, your chatbot's prompt and training data, the customer's name if known, and the instruction on that step.
The recent conversation
What the customer asked and what your chatbot answered, with earlier follow-ups left out so it never repeats itself.
Prompt and training data
Your products, prices and policies, so the follow-up quotes the same facts your chatbot did.
The step instruction
Optional. "Ask about their budget" shapes the message; an exact phrase is sent word for word. You can attach an image too.
AI decides when
Describe the moment. The AI sends only when the chat matches.
A No Response rule follows up anyone who goes quiet after a reply. A Custom rule is a title and a sentence, like "After purchase, check satisfaction". When it comes due, the AI reads the quiet chat and decides if it fits. Not a clear match? Nothing is sent.
No Response or Custom
One No Response rule catches every lead who stops replying. Custom rules fire only on the moments you describe.
Nothing sent on a maybe
If the AI isn't sure the chat matches, it skips. No spam to people who never bought.
Exclude conditions and labels
Add "customer already gave feedback" or exclude a label like Refund, and those customers are skipped.
Right time, stops on reply
Your hours, not 3am. And it stops the moment they reply.
Each step waits minutes, hours or days after the last. Pick anytime, daytime, nighttime or your own hours with a timezone; a follow-up due outside the window waits for it to open. Inside WhatsApp's 24-hour window the AI writes the message. After that, the step sends an approved template.
Deferred, not dropped
A follow-up due at 6am on a daytime rule goes out at 9am, not never.
Template after 24 hours
WhatsApp only allows approved templates once the 24-hour window closes, so later steps pick a template.
Cancelled when they reply
The moment the customer answers, every pending follow-up in that rule is cancelled.
Auto Follow Up is one of the AI Actions, alongside Auto Label and Human Takeover. More Info
Follow up like you wrote it yourself
Set the rule once. Every quiet customer gets a follow-up written from their own chat.
Auto Follow Up is included in the Pro and Business plans. Every plan starts with a 7-day free trial.