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E-Commerce

Stop losing orders to an unanswered WhatsApp.

Buyers ask "berapa?" at 11 PM, send a photo, and buy from whoever replies first. Reply.la answers from your product info in seconds, records the order in your sheet, and hands the receipt to your admin to check and ship. Day or night.

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Sound familiar?

Your ads bring in buyers. Your WhatsApp makes them wait.

The problem starts the moment a buyer taps "Chat on WhatsApp".

01

Buyers message at 11 PM. You reply at 10 AM.

By then they've ordered from the shop that answered first.

02

You answer "sesuai tak?" and "berapa?" all day.

Price, size, ingredients, postage, COD. The same questions from every buyer, on every channel.

03

Orders are copied from chats into a sheet by hand.

A name gets mistyped, an address is missed, and a parcel goes to the wrong place.

04

They ask the price, say "nak fikir dulu", and go quiet.

Nobody has time to chase them, and past buyers never hear it's time to refill.

Watch it work

One chat, from "sesuai tak?" to an order ready to ship

On the left, what your buyer sees. On the right, everything Reply.la does behind the scenes.

How Reply.la fixes it

One problem at a time, on the WhatsApp number your buyers already have

Problem Buyers wait hours for a simple answer

Every product question answered in seconds, photos included

Give Reply.la your product info once: what it's for, ingredients, sizes, prices, how to use, postage and payment options. It answers the questions you answer all day, 24/7, in Malay or English, and suggests the size or bundle that fits. It understands photos and voice notes too, and sticks to product info: no diagnosis, and a doctor for anything that looks serious.

  • Price, size, ingredients, postage and COD answered from your own product info
  • Suggests the right size or bundle, and handles "mahal" with your own offers
  • Every reply is checked against your data before it's sent
  • Click-to-WhatsApp ad enquiries get a reply to their very first message

Problem Order details arrive in pieces and get copied into a sheet by hand

Order details collected in the chat and written to your sheet

When a buyer says "nak order", Reply.la asks what you would ask: full name, phone number, address, and COD or bank transfer. It adds the order as a new row in your Google Sheet, sends your bank details or the COD steps, and remembers the buyer for next time.

  • Name, phone, address and payment method asked in the chat, not a form
  • Each order added as a new row in your own Google Sheet, nothing to retype
  • Works with your own order system too, through the API
  • Details saved to the buyer's contact, so a repeat buyer isn't asked twice

Problem Nobody is sure which receipts are checked and which parcels are packed

Open the board and you know what to pack

Every buyer who messages lands on your CRM board. When the AI takes an order, the card moves to Nak Order. When the receipt comes in, it moves to Receipt In by itself. Your admin starts the morning there, checks each receipt, and moves the card to Shipped.

  • Cards move on their own as the AI labels buyers
  • "Needs reply" shows who is still waiting
  • The whole team sees the same board, live

Problem A receipt or a complaint lands in the chat and nobody sees it

Receipts, refunds and complaints go straight to a person

The AI takes the questions and the orders. The moment a buyer sends a payment receipt, asks for a refund, says the parcel hasn't arrived, or wants a real person, Reply.la pauses and alerts your admin with a summary. A person checks every payment before anything ships.

  • Alerts on WhatsApp or Telegram, with the order, the amount and the receipt itself
  • Receipts to one admin, complaints to another, by intent or in turns
  • The AI steps back while your admin talks to the buyer
  • Everyone sees every chat in one shared inbox

Problem Buyers say "nak fikir dulu" and never come back

Quiet buyers get followed up, without anyone remembering to

When a buyer asks about a product and stops replying, Reply.la follows up on its own with a message that fits their chat: the cream they asked about, the bundle that answers "mahal", or a reminder that COD is available.

  • Each follow-up written from that buyer's own conversation
  • You choose when: hours or days after they go quiet
  • Approve each message before it goes out, if you prefer

Problem Past buyers run out and never reorder

Refill reminders and restocks reach past buyers, in one go

Every buyer is labelled by what they bought and when. When a 60g tub should be running low, message exactly those people through the official WhatsApp API, and the AI takes the reorders from the ones who reply.

  • Pick buyers by label, like "Soothe 60g · August"
  • Restocks, new products and promos to the buyers who asked, too
  • The AI answers every reply that comes back and records the order

Built for online sellers

Why Choose Reply.la

The AI gets the headlines. These are the parts your shop will lean on every day.

Before you start

What online sellers ask us

Something else on your mind? Ask us on WhatsApp.

WhatsApp Us
Will the AI make health claims or diagnose from a photo?
No. It answers from the product info you give it: what the cream is for, ingredients, sizes and how to use. It talks about a photo in product terms only, suggests a patch test, and never says what a skin condition is. If the skin looks broken, infected or severe, or the buyer asks for medical advice, it suggests seeing a doctor and hands the chat to your team.
Does it verify payments?
No, a person does. The AI reads the receipt, records the amount and the order, labels the buyer Receipt In and alerts your admin. Your admin checks the transfer in your bank before the parcel goes out.
Where do the orders go?
Into a Google Sheet you own. The AI adds a new row for each order with the name, phone, address, items and payment method. Your own order system works too, through the API.
Can we still reply ourselves?
Yes. Your whole team works from one inbox, and every message shows whether the AI or a person sent it. When you jump in, the AI steps back.
Can we keep our current WhatsApp number?
Yes. With WhatsApp Coexistence, your number stays on the WhatsApp Business app on your phone while Reply.la's AI replies from the same number. Buyers keep messaging the number in your bio and your ads, and every chat also shows up in your team inbox.
How long does it take to set up?
Connecting your number takes about 15 minutes, with no coding. Reply.la uses Meta's official WhatsApp Cloud API, so you don't apply for API access yourself. Then you add your products, prices, postage and payment options, connect your order sheet, and test it in the Playground before it talks to a real customer.
Will sending promos and restock messages get our number banned?
No. Reply.la sends through Meta's official WhatsApp Cloud API with approved message templates, not the unofficial tools that get numbers banned. Anyone who replies STOP is unsubscribed from future messages automatically.

Your next customer is messaging tonight. Be the shop that replies.

Put Reply.la on your shop's WhatsApp. Start free, no card needed.

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