Upload your business once. Your AI answers from it.
Paste your prices, policies and FAQs, or upload a PDF. Train once, and your WhatsApp chatbot answers every question from the right document.
Smart retrieval
Ask anything. The AI pulls only what's relevant.
Every question is matched to the few most relevant sections of your documents, not the whole library. Answers stay accurate, and each reply uses fewer tokens.
Text or PDF
Paste your content in the editor or upload a PDF up to 10MB. Give each document a clear name and description.
Only the relevant sections
For each question, the AI reads the few best-matching parts of your documents instead of everything.
Follow-ups understood
"Yang tu berapa?" is rewritten using the conversation, so the search still finds the right product.
Catalogue maths
"Yang paling murah?" Answered from your real price list.
When you train, Reply.la pulls every priced item out of your documents into one catalogue. Questions like cheapest, under RM50 or how many are worked out from that list, not guessed by the AI.
Built when you train
Every priced item in your text and PDFs is extracted into one catalogue, with duplicates across documents merged.
Exact, not approximate
Cheapest, under RM X, how many: filtered and sorted by code, then written up by the AI.
Safe fallback
If a question can't be computed from the catalogue, the AI answers from your documents as usual.
Training and control
Change a price. Retrain in one click.
Edit a document or upload a new PDF, hit Retrain, and your chatbot uses the latest version. Switch any document off without deleting it.
Status on every document
Live, Training or Not Indexed, so you always know what the chatbot can see.
Toggle on or off
Disable a seasonal promo document without deleting it, and re-enable it later.
Save good replies from the inbox
Select messages in the Team Inbox and add them to AI Knowledge as a new document, or to one you already have.
Answers you approve in AI Feedback are saved here too. More Info
Stop answering the same questions all day
Paste your prices and policies once. Train your chatbot. Let it answer on WhatsApp while you run the shop.
AI Knowledge is included in the Pro and Business plans.