Your AI remembers every customer.
Choose what matters, like name, size or delivery address. Your chatbot picks it up from the conversation and remembers it the next time that customer messages, even weeks later.
Remembers across chats
"Welcome back, Kak Siti. Saiz M macam biasa?"
Chat history gets trimmed as conversations grow. Memory doesn't. What your chatbot learns about a customer is stored separately and read before every reply.
Only what the customer says
The AI saves values the customer actually stated, nothing guessed.
Updated every conversation
New details are merged in. Existing ones stay unless the customer changes them.
Kept apart from chat history
Memory is stored separately from the chat, so it survives long conversations and quiet weeks.
Memory fields
Pick the fields. Or let the AI suggest them.
Add a field name and a short description. Not sure what to track? Suggest with AI reads your training data and proposes fields that fit your business.
Example fields
Service business (spa or salon)
- Preferred Name
- Past Services
- Allergies/Sensitivities
- Preferred Stylist
- Special Occasions
Online store
- Preferred Name
- Past Purchases
- Size/Preferences
- Delivery Address
- Budget Range
Any field you can describe
A name and one line of description is all a field needs.
Suggestions from your training data
The AI reads what you've taught your chatbot and proposes fields for your niche.
Edit anytime
Add, rename or remove fields whenever your business changes.
Visible to your team
Your team sees what the AI remembers.
Open any chat in the Team Inbox and the customer's memory sits in the side panel. Clear it for one customer, or for everyone, whenever you need to.
Per customer, in the inbox
Every agent sees the same memory when they take over a chat.
Clear when needed
Wipe one customer's memory from the inbox, or all memory from the chatbot's Danger Zone. Chat history is kept.
Memory shows up in the Team Inbox side panel. More Info
Never make a customer repeat themselves
Set your memory fields once. Your chatbot remembers every customer from their first chat.
AI Memory is included in the Pro and Business plans.