Test your AI before a single customer does.
The Playground runs your chatbot with real AI replies, without touching WhatsApp. Try changes as a draft, redo any reply, and share a link so your team can test too.
Draft, then publish
Change the prompt. Test it. Then publish.
Changes you make while the Playground is on are saved as a draft. Your live chatbot keeps answering customers the old way until you publish.
Live customers are untouched
The draft only runs in the Playground until you press Publish to Live.
See what changed
Before you publish, Reply.la lists which settings differ from live, like AI behaviour, labels, takeover, follow-ups and tools.
Real AI replies
Replies come from the same AI your chatbot uses, running on the draft settings. Nothing is sent to WhatsApp.
Regenerate
Don't like a reply? Regenerate it.
Every AI reply comes with a Regenerate button and an event timeline. See what ran behind the reply, from knowledge matched to labels added, then get a fresh answer with your current settings.
Redo a reply
Regenerate an answer you don't like. The AI writes a new one using your latest settings.
See the events
The timeline shows each step behind a reply, so you know why the AI said it.
Test takeover and follow-ups
Trigger Human Takeover or preview your follow-up messages on demand to check your rules.
Try your AI in the Playground
Open it, say hi, and fix what you don't like before a customer sees it.
AI Playground is included in the Business plan.