Many products, one chatbot. The AI picks the right workflow.
Write a workflow for each product or process. When a customer messages, the AI chooses the one that fits and reads only that workflow's steps, not every instruction you've ever written. More focused replies, fewer tokens.
AI picks the workflow
The customer asks. The AI picks the workflow that fits.
Each workflow has a name and one sentence on when to use it. For every message, the AI reads those sentences, not the full steps, and picks the workflow that matches what the customer wants.
Meaning, not keywords
A customer who writes "baju raya sedondon untuk 2 orang" still lands on your Kaftan Raya set workflow.
Asks when it's unsure
If two workflows fit equally, the AI asks the customer a short question instead of guessing.
No match, business as usual
When no workflow fits, your chatbot answers with its usual AI Behaviour and Closing Flow.
Less to read, fewer tokens
Stop cramming every product into one prompt.
Put all your products in one prompt and the AI reads all of it on every message. With AI Workflows, it reads the matched workflow's current step and the AI Knowledge linked to it. Everything else stays out, so replies stay on topic and each message uses fewer tokens.
Up to 20 workflows
One per product, promo or process, like COD payment or bulk orders, all in the same chatbot.
Knowledge only when needed
Link up to 2 AI Knowledge documents to a step. They're read only when that step is in play.
Fewer tokens per reply
Instructions for products the customer never asked about aren't sent, so each reply uses fewer tokens.
Workflows work hand in hand with AI Knowledge: your products, prices and policies. More Info
Step by step
One step at a time. No question asked twice.
Write the steps like you'd brief a new staff member: what to ask, when to wait, when to move on. The AI follows the current step, remembers what the customer already answered, and moves on once they reply. If the customer changes direction, it switches workflow.
Follows your order
Up to 30 steps per workflow, with example wording, media and variables where you need them.
Doesn't re-ask
Answers the customer already gave are carried along, so nobody gets asked for their size twice.
Switches when they do
Customer adds a second product mid-chat? The AI moves to the workflow that covers both.
Test a workflow with real AI replies in the Playground before it goes live. More Info
Give every product its own workflow
Write the steps once. The AI picks the right workflow on every chat and reads only what it needs.
AI Workflows is included in the Business plan. Every plan starts with a 7-day free trial.