One WhatsApp inbox. Your AI and your team, together.
Every chat from every number in one place. The AI answers first, and your team steps in when a customer needs a real person.
AI to human handover
The AI replies first. Your team takes over when it counts.
When a chat matches a takeover rule, like a discount request, Reply.la pauses the AI, assigns an agent and alerts your team. Every message shows who sent it.
- 1
The AI handles the chat
It answers questions about stock, price and delivery straight away.
- 2
Takeover kicks in
A discount request or complaint pauses the AI and alerts your team on Telegram.
- 3
Your agent replies
Their message is marked as theirs. Resume the AI with one click when they're done.
Who sent what
Every reply shows who sent it.
AI, teammate or API, every message is signed. Hand a chat to someone else on your team and the thread still tells the full story.
AI replies
Marked as AI, so your team can see exactly what the chatbot said.
Teammate replies
Show the name of the person who sent them, like Sent by Aina.
API messages
Order updates from your own system are marked Sent by API.
Reassign in two clicks
Pass the chat to another teammate from the chat header. Their replies carry their name.
Built for teams
Everyone knows who's handling what.
Assign chats, leave private notes and keep an eye on the reply window, without stepping on each other's toes.
Assign an agent
Assign a chat to yourself or a teammate. Filter by Assigned to me, Unassigned or Unread.
Private notes
Leave notes on a contact that only your team can see.
24-hour reply timer
Each chat shows how long is left to reply for free. When it closes, send a template.
Every number
Switch between your WhatsApp numbers from the same inbox.
Takeover rules
You decide when a person steps in.
Set up to 5 takeover categories in plain words. Choose how chats are shared out and who gets alerted.
- Smart or round-robin assignment
- A Telegram alert with a summary of the chat
- Optionally pause the AI until your team is done
Give your team an inbox that works with your AI
Connect your WhatsApp number, invite your team, and let the AI handle the first reply.